Keeping Safe on Resort

Information regarding our resort policies can be found <a href="https://www.butlins.com/bigweekenders/before-you-go/keeping-you-safe">here</a>.

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Holiday Credit

Information on how to use your holiday credit can be found <a href="https://www.butlins.com/bigweekenders/help-contact/holiday-credit">here</a>.

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Just a quick question? See our Frequently Asked Questions or talk to a team member by clicking the message icon at the bottom left of your screen.

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Existing bookings: To see our average wait times please <a href="https://support.butlins.com/hc/en-gb/articles/7634637565969-What-are-your-call-wait-times-">click here</a>. If you have a general question, please visit our help centre by clicking <a href="https://support.butlins.com/hc/en-gb">here</a>. If you need to add or remove dining, change your additional extras or change guest details, please log into your online account by clicking <a href="https://holidays.butlins.com/sw/AccGotoMyAccount.do">here</a> where there will be no admin charge to make changes. If you need to upgrade, add guests to your booking or to cancel, please call us on 0330 102 5296.

Our phone lines are open 9am to 7pm Monday to Friday and 9am to 6pm Saturday and Sunday. Please note: there is a &pound;20 admin charge to amend your booking over the phone and if cancelling then cancellation charges may apply.

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Sales team to make a new booking:&nbsp;0330 102 5295&nbsp;- Our phone lines are open 9am to 9pm Monday to Friday and 9am to 6pm Saturday and Sunday (please note: our sales team are unable to help with changes to existing bookings).

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Payments: The easiest way to make a payment is online at <a href="https://holidays.butlins.com/sw/MRetrieveBooking.do?siteSource=ADULT%20ONLY">butlins.com/pay</a> or through <a href="https://holidays.butlins.com/sw/EConsumerLogin.do?siteSource=ADULT%20ONLY">My Account</a>. Alternatively, you can also make a payment through our automated service or discuss payments with our team on 0330 100 6657. Open 9am to 7pm Monday to Friday, 9am to 6pm Saturday and Sunday.

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Groups of 20 or more: 0330 100 9732 &ndash; Open 9am to 5pm from Monday to Saturday.

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Adapted accommodation: 0330 100 9732 &ndash; Open 9am to 5pm from Monday to Saturday. For more information, please visit the <a href="https://www.butlins.com/help-contact/disability-requirements">Disability Requirements page</a>.

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Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.

HELP AND CONTACT

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Plan in advance and pay for your break in manageable, monthly payments.

Autopay

The easiest way to get up to date info on what&#39;s on, where to eat and drink and more. Download on <a href="https://apps.apple.com/gb/app/butlins-live-music-weekends/id1156483873">Apple</a> or <a href="https://play.google.com/store/apps/details?hl=en_GB&amp;id=com.lmw">Android</a>

Download our App

Bultin&#39;s offer our guests free WIFI services with device speeds up to 8Mbps. Our guests can enjoy general internet browsing, social media access and the majority of streaming services where coverage is available 24 hours a day with no download restrictions.

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More details about our Holiday Protection

Holiday Protection

Find a range of useful Butlin's Big Weekenders information and contact details. 

Help and Contact | Butlin's Big Weekenders

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