The following terms and conditions are valid for Butlin&rsquo;s own breaks and private breaks that are sold on behalf of Butlin&rsquo;s through approved third parties.

&nbsp;

We try to ensure that all information, photographs and accommodation descriptions have&nbsp; been&nbsp; compiled&nbsp; from&nbsp; the most accurate sources available at the time of going to press. It should be noted that photographs and artists&rsquo; impressions are illustrative only. Some facilities may vary between the resorts, please read resort-speciﬁc information carefully. Accommodation d&eacute;cor, size and layout may vary between resorts. Pictures&nbsp; featured within our digital brochure are a typical representation. Not all accommodation is identical to the pictures shown on the web site; also not all accommodation is at ground level.

&nbsp;

Butlin&rsquo;s may change these&nbsp; terms&nbsp; at&nbsp; any&nbsp; time&nbsp; by&nbsp; posting changes online, via email for your&nbsp; pre-arrival&nbsp; information,&nbsp; or due to unforeseen circumstances whilst at resort.

&nbsp;

You should review these terms regularly (i.e. at least once a month) to ensure you are aware of any changes made by Butlin&rsquo;s. Our agreement with you includes:

TERMS AND CONDITIONS

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INDEX

<ul>
	<li>
	Booking a Butlin&rsquo;s Big Weekender (includes &ndash; booking options &amp; restrictions)
	</li>
	<li>
	Before you arrive
	</li>
	<li>
	Identiﬁcation and data protection
	</li>
	<li>
	Payment options
	</li>
	<li>
	Cancellations and amendments to your booking
	</li>
	<li>
	Butlin&#39;s Holiday Protection
	</li>
	<li>
	Guests with a disability
	</li>
	<li>
	Pricing
	</li>
	<li>
	Accommodation
	</li>
	<li>
	If you need to make a complaint
	</li>
	<li>
	Smoking policy
	</li>
	<li>
	General information
	</li>
	<li>
	Alcohol and Drugs Policy
	</li>
	<li>
	Competitions
	</li>
	<li>
	The EU Online Dispute Resolution Platform
	</li>
	<li>
	Offers
	</li>
</ul>

#FFFFF

Even though we will do all we can to give you a fantastic break, things do sometimes go wrong.

Here is what to do if you need to complain:&nbsp;

<ol>
	<li>If you are on resort and have any concerns, please contact the Guest Services Team, who will endeavour to help you immediately so that you can enjoy the rest of your stay. Their details can be found within your welcome back and the &lsquo;Out of Hours&rsquo; contact number can be found on the back of your key card. If we know of your concerns, we would love the opportunity to try and put things right for you.&nbsp;</li>
	<li>If your break is over and you are still unhappy, please write to us within 7 days of your break ending.&nbsp;</li>
</ol>

You can do this by <a href="https://support.butlins.com/hc/en-gb/requests/new?ticket_form_id=360001747878&amp;_gl=1*130xmzs*_gcl_dc*R0NMLjE2NzI2NzM3MzguYTRhYmIyMWE4MjUwMTc0YjExYjhkMWE4N2I5NGUyOTU.">clicking here &nbsp;to complete our feedback form</a> or emailing us direct at feedback@butlins.com or writing to:&nbsp;

Resort Director at Butlins Skyline Limited

1st floor, Breakspear Place,

Breakspear Park,

Breakspear Way,

Hemel Hempstead,

Hertfordshire,

HP2 4TZ

&nbsp;

The email or letter must be from the Lead Guest, as you are the person we made this agreement with. We will request Lead Guest permission, if we receive a complaint from another member of your party.&nbsp;

Please include your Booking Reference number on your email or letter, along with any supporting documentation that you think will help us deal with your complaint.&nbsp;

Once received, we will send you an acknowledgment and aim to resolve your complaint within 14 days.

&nbsp;

If you do not give us the opportunity to resolve the problem locally, by reporting it whilst on resort, we may not be able to deal positively with any feedback on your return. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns.

&nbsp;

Please note, we are unable to carry out a full investigation into any complaint received after 28 days, due to changes that are made at the resorts.

If you need to make a complaint

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We have a strict &lsquo;No Smoking&rsquo; policy (which includes vaporisers, e-cigarettes, and tobacco) in our accommodation and public buildings. &nbsp;Our outdoor smoking areas are clearly signposted. If your room smells of smoke, a minimum charge of &pound;75 will apply for the additional cleaning required.

It remains the responsibility of the Lead Guest to ensure that all members of the party adhere to our terms and will remain liable for any post-break invoice covering any additional cleaning charge.

Smoking Policy

Personal Belongings

We take all reasonable steps to safeguard our premises and hope you will have no cause for concern during your break, but guests remain responsible for looking after their own belongings. Please remember to secure any vehicles or bicycles and try not to leave any valuable items on display. If you are bringing anything valuable on your break you should check it is adequately covered by your insurance. We cannot accept any liability for loss or damage to your belongings.

&nbsp;

Health and Safety

For the safety and well-being of our guests, not all facilities are available to everyone and height restrictions do apply on all our rides and activities.

&nbsp;

Splash&nbsp;

In Splash, only competent swimmers may use certain flume rides. Please be aware that loose items, including goggles, cannot be worn on the flumes. The pool opening and closing times are subject to change.

&nbsp;

Fairground

Restrictions and additional charges may apply on certain rides and other facilities. To meet certification requirements and maintain our ongoing improvement policy, all our funfair rides are regularly inspected and maintained &nbsp; by &nbsp; specialist engineers. The fairground opening and closing times are subject to change and may be closed at certain times for work to be carried out, please check with your resort. Rides &nbsp;are subject to weather conditions.

Butlin&rsquo;s actively works within the Health and Safety Executive&rsquo;s Code of Safe Practice HS G 175 Fairgrounds and Amusement Parks, which states that operators should &lsquo;take reasonably practicable measures to identify and exclude any individuals who cannot ride safely&rsquo;. The code specifically includes persons who &lsquo;have a physical injury or other condition&rsquo; &nbsp;that &nbsp;impairs their &nbsp;ability &nbsp;to &nbsp;use &nbsp;the &nbsp;ride &nbsp;safely. Ride attendants assess guests according to these recommendations. Unfortunately, this &nbsp;may &nbsp;present &nbsp;limitations to some disabled &nbsp;guests; &nbsp;those, &nbsp;for &nbsp;example, &nbsp;who &nbsp;cannot brace or support themselves in the seat of a given ride.

&nbsp;

Contagious Diseases and Illness

Should Butlin&rsquo;s become aware, or have reasonable grounds for suspicion, that a guest has contracted a contagious disease or illness that has the potential to infect a large number of people quickly; they and their party will be required to leave the resort. If this is not possible, then restrictions will be placed upon their activities and movements in order to prevent the disease or illness being transmitted to other guests. We are unable to offer any refund in such circumstances and strongly recommend that guests obtain suitable insurance prior to travel to cover any such eventuality.

&nbsp;

Venue Capacities

Butlin&rsquo;s venues are subject to maximum capacities set by the local fire officer, and as such entrance to venues is not guaranteed. As our venues are popular seating cannot be guaranteed or reserved.

&nbsp;

Filming and Photography

Due to the popularity of Butlin&rsquo;s, we get requests from TV and other companies to film/photograph on resort, many of which we accommodate. We also take our own Butlin&rsquo;s promotional films and photographs on the resorts throughout the year.

Please be aware that photographic shoots &nbsp; and/or &nbsp; filming may be in progress during &nbsp;your &nbsp;break, &nbsp;and &nbsp;ensure &nbsp;that &nbsp;you are aware of the positioning of cameras at all times. We do not accept responsibility if, contrary &nbsp;to &nbsp;your &nbsp;wishes, &nbsp;you appear on film or in photographs. Please be aware that some entertainment shows use strobe lighting. &nbsp;The &nbsp;availability &nbsp;of some outdoor facilities and entertainment may be affected by adverse weather conditions.

&nbsp;

Free Activities

We want to ensure that you enjoy all the activities we have on offer throughout your break. When booking free activities in advance, we ask that you only book one activity per person &ndash;&nbsp;this is to ensure where possible, that everyone on resort gets to try as many of our unique activities as possible. If you would like the opportunity to take part in the same activity on more than one occasion, please look for further availability nearer the date and time of the event. Multiple bookings from the same guests may be declined entry on the day, dependant on demand.

&nbsp;

The Accuracy of our Website

We do our best to make sure that our website is accurate, but the resorts don&rsquo;t look exactly the same &ndash; and the photos, layout plan, artists&rsquo; impressions and so on are there to give an impression of what it&rsquo;s like at Butlin&rsquo;s. So please don&rsquo;t take them as gospel. Some facilities may vary between the resorts &ndash; please read resort-specific information carefully. Accommodation d&eacute;cor, size and layout may also vary between resorts. Not all accommodation is identical to the pictures shown on the website.&nbsp;Pictures featured are a typical representation. Not all caravan accommodation is identical to the pictures shown, also no caravan accommodation is ground level.

General Information

For the safety, well-being and enjoyment of all of our guests, we do not allow guests to bring excessive quantities of alcohol onto our resort. We are committed to responsible drinking and will conﬁscate any excessive alcohol at the resort entrance or from your accommodation during your break and give it back to you at the end of the weekend. You may bring up to 12 x 440ml cans of lager, beer or cider or 6L of lager or cider in plastic bottles or a 3L box of wine per person or one (maximum 700ml) bottle of spirit per person.

You may bring this with you on arrival to the weekend only; there is no &nbsp;re-entry &nbsp;with &nbsp;alcohol. &nbsp;Where &nbsp;repeated &nbsp;attempts to breach this condition are made, Butlin&rsquo;s reserves the right to terminate the contract without notice and without refund of monies paid. &nbsp;Please &nbsp;be &nbsp;aware &nbsp;that &nbsp;for &nbsp;licensing &nbsp;reasons only drinks bought in &nbsp;our &nbsp;venue &nbsp;bars &nbsp;may &nbsp;be &nbsp;consumed &nbsp;in our venues. Also, you cannot take drinks from one venue to another.

We have a zero tolerance policy on drugs. Anyone found taking illegal drugs or any other illegal &nbsp;substance &nbsp;will &nbsp;be &nbsp;asked &nbsp;to leave our resort and will not receive a refund for any part of their break.

Alcohol and Drugs Policy

Our venues are subject to maximum capacities set by the local fire officer and, as such, entrance to venues is not guaranteed. Because our venues are so popular, seating cannot be guaranteed or reserved. Please be aware that some entertainment shows use strobe lighting

We want you to have fun at the resort, but we need to ensure that we keep you safe. For that reason, we do not permit owners or guests to fly drones, use scooters or Electric scooters anywhere on our resorts or Caravan Villages. &nbsp;Similarly, in line with legislation and in accordance with health and safety advice, we only permit the use of segways, hoverboards or balance boards if they are part of an organised, on-resort activity.&nbsp;Please note: If any guest is found using the equipment listed above, your break is at risk of cancellation, if asked to leave our resort you will not be refunded for the time lost on your stay with us.&nbsp;

Keeping you safe and healthy

Heart Breakfast Big Weekender competition T&amp;Cs:

The &ldquo;Promoter&rdquo; of the prize draw is Butlin&rsquo;s. Butlins Skyline limited, Breakspear Place, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ. Registered in England No. 04011665.

The competition will take place on Wednesday 20th March between 6:30 am and 10 am

All winners will be announced no later than 10am on Wednesday 20th March.

To enter, listeners must text into the Heart Breakfast studio on 82122 and an entry will be chosen at random to come to air and play. Jamie/Amanda (hosts) will play spin the wheel to decide what prize the listener wins &ndash; one will be a Butlin&rsquo;s Big Weekender for 4 adults only.

This competition is open to United Kingdom residents aged 18 and over only, excluding employees of Bourne Leisure, Butlins Skyline Ltd, their immediate families, their agents, or anyone professionally associated with this promotion.

There will be one main prize. The prize includes a 2024 Big Weekender for 4 adults. Prize excludes PDC Darts Weekender (21st November). All break options are subject to availability. Accommodation will be in a Butlin&rsquo;s West Lake Chalet if the winner chooses Minehead, Maple Walk if the winner chooses Skegness and a Butlin&rsquo;s hotel if the winner chooses a Bognor Regis Weekender (all subject to availability)

The prize is non-transferable and there are no cash alternatives to the prize in whole or in part.

Butlin&rsquo;s reserves the rights to change these T&amp;Cs at any time.

By entering, all eligible entrants agree to abide by each and all these terms and conditions.

&nbsp;

&nbsp;

Win a 2025 Big Weekender and Fancy Dress in Partnership with Smiffys. - Social Competition&nbsp;

Terms and Conditions&nbsp;

&nbsp;

<ol>
	<li>The &ldquo;Promoter&rdquo; of the prize draw is Butlin&rsquo;s. Butlins Skyline limited, Breakspear Place, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ. Registered in England No. 04011665.</li>
	<li>The Promoter and all entrants acknowledge that Facebook, X and Instagram are in no way responsible for the administration or execution of this competition and this promotion is not sponsored or endorsed by Facebook, X or Instagram.</li>
	<li>The competition runs from Monday 25th March 2024 to Monday 8th April 2024.</li>
	<li>All winners will be announced no later than Monday 8th April 2024.&nbsp;</li>
	<li>To enter you must tag three friends and comment what you&rsquo;d be most excited about on your Big Weekender.</li>
	<li>Entries can be submitted via the Butlin&rsquo;s Facebook page (https://www.facebook.com/ButlinsBigWeekenders), on X (@BigWeekenders) or Instagram (@ButlinsBigWeekenders).</li>
	<li>This competition is open to United Kingdom residents aged 18 and over only, excluding employees of Bourne Leisure, Butlins Skyline Ltd, their immediate families, their agents, or anyone professionally associated with this promotion.</li>
	<li>Entries (including but not limited to text and photographs) for this competition must not contain any content that is defamatory, libellous, racist, homophobic, derogatory, pornographic, obscene, sexist, illegal, and/or otherwise inappropriate. Entrants must not do anything illegal and/or dangerous and/or that would put themselves or others at any risk. You must get the prior consent of anyone who features in your entry.&nbsp;</li>
	<li>All entries submitted via Facebook, X and Instagram will have equal chance at winning the prize.&nbsp;</li>
	<li>Submission is limited to one entry per entrant.&nbsp;</li>
	<li>The winning candidate will be randomly selected via a computer process that produces verifiably random results e.g. a random number generator. Judges decisions are final and no correspondence will be entered into.</li>
	<li>There will be one main prize. The prize includes a 2025 Big Weekender of the winner&rsquo;s choice, plus a &pound;150 voucher from Smiffys. Prize excludes Fatboy Slim Presents All Back to Minehead, Shiiine on Weekender, PDC Darts Weekender and Cream Weekender. All break options are subject to availability. Premium dining is included in the prize, subject to availability. Accommodation will be gold apartment based on four people, or a hotel if winner chooses a Bognor Regis break (subject to availability)</li>
	<li>Butlin&rsquo;s will contact the winner directly via direct message on the social media. The winner must send a direct message to Butlin&rsquo;s via social media with their name and address within 48 hours of being chosen &ndash; If we do not hear from you within 48 hours your prize will be forfeited.&nbsp;</li>
	<li>Entrants will retain copyright in their submitted entries, however, by entering, all entrants license the Promoter a worldwide royalty-free perpetual license to edit, publish and use each entry in any and all media (including print and online) for publicity and news purposes. The Promoter reserves the right to publish entries (including parts of entries) other than the winning entry and publication does not necessarily mean the entrant has won a prize.&nbsp;</li>
	<li>The Promoter sharing a comment on their social channels that was submitted as an entry does not indicate that the entrant has won a prize.&nbsp;</li>
	<li>The prize is non-transferable and there are no cash alternatives to the prize in whole or in part.</li>
	<li>The winner will be required to participate in reasonable publicity relating to this Promotion (any online/printed publicity featuring the winners&rsquo; first name, prize, and photographs).&nbsp;</li>
	<li>Butlin&rsquo;s reserves the rights to change these T&amp;Cs at any time.</li>
	<li>By entering, all eligible entrants agree to abide by each and all these terms and conditions.</li>
</ol>

Competitions

<a href="https://webgate.ec.europa.eu/odr/main/?event=main.home.show">https://webgate.ec.europa.eu/odr/main/?event=main.home.show</a>

The EU Online Dispute Resolution Platform

EAT FOR 3 DAYS PAY FOR 2 DAYS

<ul>
	<li>3 for 2 applies to selected dining packages on 3 night Big Weekenders and is subject to&nbsp;availability. &nbsp;</li>
	<li>Dining packages may be restricted to certain accommodation types, please ask at the time of booking.</li>
	<li>Prices are per adult per day.</li>
	<li>Dining packages must be added to all guests on your booking and for the full duration of your break.</li>
</ul>

&nbsp;

LADbible &pound;20 OFF

LAD20 code gives &pound;20 off per booking, for new bookings made between 08/03/24 &ndash; 29/03/24. Applicable on 2024 and 2025 Butlin&rsquo;s Big Weekender breaks excluding Arena breaks at Minehead (Darts UK Open: 29/02/24 &ndash; 04/03/24 &amp; 27/02/25 &ndash; 03/03/25; Fatboy Slim All Back to Minehead: 08/11/24 &ndash; 11/11/24 &amp; 07/11/25 &ndash; 10/11/25; Shiiine On Weekender: 15/11/24 &ndash; 18/11/24 &amp; 14/11/25 &ndash; 17/11/25; Darts Final: 21/11/24 &ndash; 25/11/24 &amp; 20/11/25 &ndash; 24/11/25; Cream: 29/11/24 &ndash; 02/12/24)

Offers

Terms and Conditions

JD20 code gives &pound;20 off per booking, for new bookings made between 23/02/24 &ndash; 31/03/24. Applicable on 2024 and 2025 Butlin&rsquo;s Big Weekender breaks excluding Arena breaks at Minehead (Darts UK Open: 29/02/24 &ndash; 04/03/24 &amp; 27/02/25 &ndash; 03/03/25; Fatboy Slim All Back to Minehead: 08/11/24 &ndash; 11/11/24 &amp; 07/11/25 &ndash; 10/11/25; Shiiine On Weekender: 15/11/24 &ndash; 18/11/24 &amp; 14/11/25 &ndash; 17/11/25; Darts Final: 21/11/24 &ndash; 25/11/24 &amp; 20/11/25 &ndash; 24/11/25; Cream: 29/11/24 &ndash; 02/12/24) and DJ Spoony A House Full of Garage at Bognor Regis (17/05/24 &ndash; 20/05/24; 18/10/24 &ndash; 21/10/24; 16/05/25 &ndash; 19/05/25 &amp; 17/10/25 &ndash; 20/10/25).

Influencer Codes

DJ Spoony VIP Pass is available on selected Big Weekenders and is subject to availability.

*Includes a pint of beer or cider, a 175ml glass of wine or a spirit (single measure) and mixer. Your drinks voucher will be in your welcome pack.

** Redeemable on food only and can be used in any restaurant between 5pm-9pm Friday to Sunday on parties up to 6 guests (please note: restaurants are subject to change and not all restaurants are open on every day of each break.) All party members must be wearing their wristband to receive the discount.

*** Table service and seating are available in Centre Stage and are subject to availability.

The VIP Pass can be added to your booking during the checkout process, or in My Account if you have already booked your break. Availability is limited, so book now to avoid disappointment. You&rsquo;ll be required to wear a wristband throughout your break to let the team know you&rsquo;re a VIP!

DJ SPOONY VIP PASS

There are four easy ways to book:

1. Online &ndash; bigweekends.com:

You can book direct via our website.

2.&nbsp;&nbsp;By telephone:

Call us on 0330 100 6648, or for groups of 20 or more on 0330 102 5297. In order to maintain our high standards of communication, calls &nbsp;are &nbsp;monitored &nbsp;and &nbsp;recorded as speciﬁed by Ofcom. For&nbsp;&nbsp;guests&nbsp;&nbsp;who&nbsp;&nbsp;have&nbsp;&nbsp;speech&nbsp;&nbsp;and hearing impairments, we welcome calls through BT TextDirect service. To access this service, dial 18001 before the number you require.

4.&nbsp;&nbsp;Visit the Holiday Booking Shop or Discover Butlin&rsquo;s while you are on resort.

If you have booked whilst on resort and have seen your break at a lower price, please save your quote online and send both your original booking reference number and saved quote reference number to priceguarantee@butlins.com that day and one of our advisors will look into it for you. All claims must be made by the start date of your break.

5.&nbsp;&nbsp;&nbsp;If any of your party has restricted mobility or access requirements - see &lsquo;Guests with special needs&rsquo; section.

Booking Policy:

Big Weekenders

No one under the age of 18 will be allowed onto the resort, proof of age will be required upon arrival at resort. All guests will be required to check-in with photo ID, this should take the form of a passport or driving licence. Anyone without photo identification will not be issued with a wristband and will be refused entry to our venues. We reserve the right to refuse to serve guests alcohol without identiﬁcation who look under 21 years of age. Groups with more than 20 members aged predominantly less than 30 years&nbsp;&nbsp;of&nbsp;&nbsp;age must obtain our speciﬁc approval prior to booking by calling our groups line on 0330 102 5297. Hen/stag parties are discouraged. Butlin&rsquo;s Big Weekenders breaks are just for adults and feature themed entertainment.

By submitting a booking, you are conﬁrming that no member of your party has a criminal record, has entry on a criminal register or any record of any order indicating anti-social behaviour, violence, abuse, public disorder or&nbsp;&nbsp;criminal&nbsp;&nbsp;damage&nbsp;&nbsp;or&nbsp;&nbsp;any other form of anti-social behaviour detrimental or potentially detrimental to third parties enjoyment of the Butlin&rsquo;s facilities by other site users. If it comes to the attention of Butlin&rsquo;s that this term has been breached, Butlin&rsquo;s reserve the right, in its absolute discretion to cancel your booking.

A contract will come into existence between you and Butlin&rsquo;s when:

&bull; We tell you on the telephone, or online over the internet, that your booking is conﬁrmed

&bull; We accept your deposit payment by issuing written/emailed conﬁrmation of your booking

The contract binds you and all members of your party. The contract lasts until you and your party leave the resort. It is your responsibility to ensure that all members of your party accept the terms and conditions of reservation and the provisions contained in &lsquo;Terms and Conditions&rsquo;. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking. You remain the lead guest and contact point for the booking;&nbsp;&nbsp;you&nbsp;&nbsp;must attend the break booked.

All part of the price:

Where referenced, &lsquo;all part of the price&rsquo;&nbsp;&nbsp;means&nbsp;&nbsp;they&nbsp;&nbsp;are included within the cost of the break.

Your reservation conﬁrmed:

Your booking will only be conﬁrmed once the deposit and optional Butlins Holiday Protection (if purchased) have been paid. When you receive your conﬁrmation of booking, please telephone our Customer Care team on 0330 100 6656 if any of the details contained in it are incorrect.

Late bookings:

For any breaks booked within 70 days of the start date of a Butlin&rsquo;s Big Weekenders break, full payment is required.

If the break &nbsp;is &nbsp;booked &nbsp;within &nbsp;21 &nbsp;days, &nbsp;payment &nbsp;will &nbsp;need to be made by credit or debit card over the phone or at bigweekends.com and the same card must&nbsp;&nbsp;be&nbsp;&nbsp;presented, along with a form of photo identiﬁcation before room cards can be issued on arrival at resort.

Group bookings:

Members of the same family and/or friends who are previously known to each other, or travelling together, or reside at the same address, will be considered as a group&nbsp;&nbsp;for&nbsp;&nbsp;the&nbsp;&nbsp;purposes&nbsp;&nbsp;of these terms, irrespective of whether separate bookings&nbsp;&nbsp;have been made.

Butlin&rsquo;s is committed to ensuring a safe and secure environment for all its guests. The lead booker for any group booking will be required to agree to and sign a code of conduct on the behalf of the group and to provide credit card details, as security, in the event of any damage caused as a condition of entry.

Tesco voucher bookings:

Tesco Clubcard vouchers can be used to pay for all or part of your break (excluding dining and additional extras) at our best available rates. Breaks can only be booked by calling our team on 0330 100 9327 and you&nbsp;&nbsp;must&nbsp;&nbsp;have&nbsp;&nbsp;ordered&nbsp;&nbsp;and&nbsp;&nbsp;received your tokens before &nbsp;booking. &nbsp;You &nbsp;must &nbsp;specify &nbsp;the &nbsp;amount of vouchers you intend to pay with at the time of booking. Vouchers can be used on new bookings only and if you cancel your break no refunds will be given for the vouchers. For full terms and conditions please visit butlins.com/Tesco

Children on the booking:

Butlin&rsquo;s Big Weekenders breaks are for adults only over the age of 18 years. Children will not be accepted on to the booking or allowed onto resort at any time during this break type.

Pets:

Pets are not permitted in the main Butlin&rsquo;s resort. Assistance dogs are accepted by prior agreement. Caravan Owners who wish to bring their pet dog or cat should contact their chosen resort of Skegness or Minehead to make arrangements. Dogs and cats are restricted to the Caravan Owners section and are not allowed in the main Butlin&rsquo;s resort. Ask your resort which dog breeds are not permitted. Butlin&rsquo;s reserves the right to refuse any animal considered dangerous.

Booking a Butlin’s Big Weekender

The ways that you can let us know this information are:

&bull; &nbsp;Email at Guestdetails@butlins.com

&bull; &nbsp;Or for party sizes of 20 guests or more please call 0330 100 9732

&bull; &nbsp;In addition you can also log on to your &lsquo;My Butlin&rsquo;s&rsquo; account and update your information.

Failure to update us with the &nbsp;information &nbsp;required &nbsp;prior &nbsp;to your break, will lead to your contract with us being cancelled. (Please see Identiﬁcation &amp; Data protection).

You also need to make sure everyone in your group has photo ID with them (passport or photo driving licence). All guests are required to check-in with photo identiﬁcation, anyone without ID will not be issued with a wristband and will need to leave resort.

&nbsp;

Arrival and Departure Times 
Entry on to our resorts on the day of arrival is from 1pm, whilst you may enter the resort from 1pm and collect your welcome packs and room key passes, access to your room will vary dependant on the accommodation type that you have booked as follows:

Bognor Regis

Standard and Silver Apartments, Rooms and Suites: 4pm&nbsp;

Gold, Deluxe and Premier Members: 3pm

Shoreline, Ocean and Wave Hotels: 3pm

Minehead

Standard and Silver Apartments, Rooms, Suites and Comfort: 4pm

Blue Skies, Chalets, Gold, Deluxe: 3pm

Seaside Apartments and Premier Members: 3pm

Skegness

Standard and Silver Apartments and Rooms: 4pm&nbsp;

Fairground, Gold, Seaside Apartments and Premier Members: 3pm

Key passes will not activate until the times speciﬁed above on the day of arrival. However, you may use all other facilities on your arrival day before check-in. Please bring your booking conﬁrmation reference number; this can be quoted rather than showing the full document. Fully paid accommodation will be held until 8am on the day following the date your break was due to commence. A meal will be available for guests with a dining plan arriving at their allocated restaurant prior to 7.30pm on their arrival night. We are unable to cater for those guests arriving after this time &ndash; no refunds will be given &nbsp;for &nbsp;meals missed due to late arrival.

On your departure day, you MUST vacate your accommodation by 10am and return your keys to the main resort exit. Whilst you are welcome to use the resort facilities until 11am no extensions will be agreed to your departure times. We must ask you to ensure that you have left our resort by 11am.

&nbsp;

Important information and updates

Important information, updates about your break and our entertainment guides will be where possible published and available for you to view on line prior to your break. We would ask that you check your emails and our website in the lead up to your break. In addition when arriving at our resort we will show you what activities and timings are available within your welcome pack. To avoid disappointment we would recommend pre-booking your activities where possible.

&nbsp;

Behaviour and compliance:

To ensure that a safe and secure environment is provided for all of our guests and team, we ask that you please show consideration to others and treat people and our facilities with respect at all times.

Offensive , illegal, or any form of anti social behaviour including excessive noise will not be tolerated. If guests fail to comply with these rules at any point throughout their contract it will be terminated. They and their party will have their booking cancelled prior to arrival and or during their stay whilst &nbsp;on resort, without refund.

These are standards that we expect from our guests from the moment they contact us, throughout their break and during any post-break communications.&nbsp;

Contracts will also be terminated if Butlin&rsquo;s has a reasonable suspicion that any guest has committed, or intends to commit any of the above.

&nbsp;

Wristbands:

One of our safety measures is a wristband policy. These are issued to guests individually at check-in once photo identification has been provided. It is your responsibility to ensure that you look after and wear your wristband at all times whilst on resort.&nbsp;

Guests without wristbands will be refused entry to venues and may be required to leave the resort without a refund. Should you lose your wristband, please contact Guest Services team - there is a charge for replacements issued.

&nbsp;

VIP Pass:

Your VIP wristband must be worn at all time to gain entry into the venues. In accordance with our resort safety guidelines, if our venues are busy, you may be asked to wait (even with queue jump) before gaining access.

 
You will receive a drinks voucher included as part of your arrival pack. It is only valid for VIP wristband holders. Only one voucher per guest. Your voucher must be given to a team member to redeem a drink. Your drink can either be a pint of beer / cider, a 175ml glass of wine, or a single measure spirit &amp; mixer.

 
The 10% discount voucher can be used for food only and is for up to 6 guests during one transaction. This can be used in any restaurant on resort between 17:00-21:00 Friday to Sunday. All party members must be wearing their wristbands to receive the discount.

 
Please note, access to VIP bar and seating is subject capacity availability. 
&nbsp;

Fancy Dress Guidelines:

From Smurfs to celebrities, traffic cones to Barbie and Ken, we&rsquo;ve seen it all&hellip; or have we? While we whole-heartedly encourage fancy dress on most of our Decade Weekenders, there are certain breaks where you may stand out from the crowd (and not in a good way). We&rsquo;ve listed below where fancy dress is welcome. Keep an eye out for our fancy dress-friendly stamp: 
&nbsp;

<ul>
	<li>Festival Of The 60s</li>
	<li>We Love the 70s</li>
	<li>Ultimate 80s Weekenders</li>
	<li>90s Reloaded</li>
	<li>Back to the 2000s</li>
	<li>Soul&nbsp;</li>
	<li>Bootleg Ball</li>
	<li>Darts - Professional Darts Cooperation&nbsp;</li>
	<li>Replay</li>
	<li>We Love Ibiza</li>
	<li>Fatboy Slim Presents All Back to Minehead</li>
</ul>

&nbsp; 
&nbsp; 
Weekenders where you may look a little silly in fancy dress: 
&nbsp;

<ul>
	<li>Bootleg Ball Giants of Rock</li>
	<li>Shiiine On Weekender</li>
	<li>Cream Weekender</li>
	<li>Rockaway Beach</li>
	<li>We Call It Dance</li>
	<li>DJ Spoony Presents A House Full of Garage</li>
</ul>

&nbsp;

The Dress Code: 
&nbsp; 
Any party you go to will most likely have a dress code, and it&rsquo;s the same for our Big Weekenders. We want all our guests to have a brilliant time in a safe and secure environment so, to ensure fancy dress costumes enhance the Weekender experience and don&rsquo;t cause offence, the following guide has been designed to help you avoid any awkward wardrobe malfunctions.&nbsp; 
&nbsp; 
Anyone arriving to any venue or walking around our resort wearing anything deemed inappropriate will be asked to return to their accommodation. Refusal to do so will result in you and your party being asked to leave resort, with no refunds given. 
&nbsp; 
Any complaints received about behaviour or offensive dress enroute to, or departure from, one of our resorts may also result in you and your party being refused entry with no refunds given. In addition, we reserve the right to refuse you or your party from booking a Butlin&rsquo;s break again in the future. 
&nbsp; 
Inappropriate dress: 
&nbsp;

<ul>
	<li>Avoid anything that can be seen as racially or sexually offensive.</li>
	<li>Avoid anything that features bad language or genitalia. This includes clothing and inflatables.</li>
	<li>Don&rsquo;t dress up as/celebrate someone who has committed a criminal act.</li>
	<li>Don&#39;t use the Butlin&#39;s logo/brand or uniform (including reference to security/safety team) on your outfits or T-shirts.</li>
	<li>Cowboys, leave your pistols at home! Don&rsquo;t &lsquo;accessorise&rsquo; with any weapon props, including, but not limited to: axes, knives, claws, scissors, whips, or guns. This includes inflatables.</li>
</ul>

If in doubt, please call Butlin&rsquo;s Customer Care Team on: 0330 100 6650.

Before You Arrive

All guests travelling to our resorts aged 18 or over are required to provide identiﬁcation on arrival. The only accepted forms of Identiﬁcation are a photographic driver&rsquo;s licence or passport (provisional licenses are also accepted). Failure to provide identiﬁcation (as speciﬁed above), if asked will lead to refusal of entry to our resorts.

In addition, for every guest on the booking we must have the full name, date of birth, full postal address including post code, contact telephone number and with your consent, an email address so that we can keep all parties informed of our pre-arrival guides, this is inclusive of up to date entertainment information about your break and future offers. The above information is also required to ensure we know the identity of all guests ensuring that we help to provide an environment that is safe and secure for all.

This information MUST be provided at the time of booking. If this information is not provided by this date, we reserve the right to cancel your contract with Butlin&rsquo;s. Deposits are NON refundable.

<ul>
	<li>
	All guests that are resident in the UK MUST appear on the Electoral Roll.
	</li>
	<li>
	All other guests MUST provide proof of their residential address with photographic ID, in the form of a passport or driving licence.
	</li>
</ul>

We will make checks to ensure that our guests are registered on the electoral roll and where not located we reserve the right to cancel your booking until you are able to conﬁrm this.

Only the guests listed on the conﬁrmation of booking may occupy the accommodation. If any other person/persons are found in occupation, Butlin&rsquo;s will terminate the contract, the guests and unauthorised persons will be asked to leave the resort immediately, and refunds will not be given.

&nbsp;

Use of Your Personal Information:

Butlin&rsquo;s Skyline Ltd is notiﬁed (registered) as a data controller under the Data Protection Act 1998. The Data Protection Act puts obligations on users of personal information and lays down principles for its use. Information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide.

Butlin&rsquo;s Skyline Ltd will use the personal information that you provide to us to process your booking and book your holiday.

You must inform other members in your party of the information about them that you are providing to us, and what we will use it for. For the purposes of data protection you, the lead guest, are acting as the representative of all members of your party. You may choose to provide us with information about your health or the health of members in your party so we can assist you with any disability needs. This information will only be used for the purpose(s) for which you provide it to us. Please note that we can only discuss/amend a booking with the lead guest. We will correspond in all matters relating to the booking or group with the lead guest who acts as representative for all members of the group. Butlin&rsquo;s Skyline Ltd and carefully selected third parties will also use your information for internal market research and records purposes. This information may be shared with other companies within the Bourne Leisure Group.

We will also use your information to contact you about other holidays or services brought to you by Butlin&rsquo;s Skyline Ltd or our carefully selected trading partners. If you do not wish to receive such information please contact the Data Protection Officer, Butlin&rsquo;s Skyline Ltd, 1 Park Lane, Hemel Hempstead, HP2 4YL. Butlin&rsquo;s Skyline Ltd. In addition we may monitor and record telephone calls made to our Call Centres for quality control and team training purposes.

Identification Requirements & Data Protection

Paying for your break:

The easiest way to pay for your holiday is by debit or credit card at butlins.com/pay or over the phone. We accept the following: Delta, Maestro, MasterCard, Visa Debit and Visa.&nbsp;

Our preferred method of payment is by Debit Cards. However, we do accept MasterCard and Visa for both the deposit and the full balance payment. We do not accept American Express or Diners Club. At the time of booking we will require:

<ul>
	<li>Card number</li>
	<li>The last three digits of your security code</li>
	<li>Expiry date</li>
	<li>Cardholder&rsquo;s name and address if different from lead name</li>
	<li>For online payments additional veriﬁcation will be required</li>
</ul>

Our current charge for card transactions is 0%, however this is subject to change.

If you book your break within 21 days of the start date, the lead guest will need to make payment with a card in their name only. This card with photo ID must be presented at the time of check in at resort.

&nbsp;

Automated Payments:

If you opt to pay via our easy automated payment method, you will be agreeing to the following terms and conditions.

A lower deposit has been agreed at the time of booking, as you have agreed to make the calculated monthly payments on a date each month selected by you over the remaining time before your arrival date. Failure to make the monthly payments to cover the standard deposit amount that will be collected via the card details that you provided at the time of booking will result in your break being cancelled.

Please note that the minimum deposit will be collected/ required if the booking is cancelled before the standard minimum payment is reached through your agreed payment plan (these will vary dependant on the break type you have chosen, please refer to our Customer Care team for further information about this on 0330 100 6665).

&nbsp;

Butlin&rsquo;s Big Weekenders

Standard Deposits: &pound;35pp

Auto Pay Deposits: &pound;15pp

Full balance due 70 days before weekend start date

Arena Weekenders (inc. Darts, Shiiine On)

Standard Deposits: &pound;45pp

Auto Pay Deposits: &pound;25pp

Full balance due 70 days before weekend start date

&nbsp;

We will notify you via email if there is a problem with your payment and give you 21 days to bring your booking up to date with the required payment. If you have made enough payments to take you above the standard deposit agreement, we will contact you to advise you that we are removing you from the automated payment scheme.

If your break is cancelled, should you wish to re-book your break at a later stage, you will not qualify for any previous offers and will need to rebook at the current pricing as at the date of your new booking request.

&nbsp;

&nbsp;

The date the remainder of your balance is due can be found on your booking conﬁrmation, it can also be found on the web site under your &lsquo;My account&rsquo; proﬁle. Payments by post, online or telephone must be received no later than 70 days before travel for all Butlin&rsquo;s Big Weekenders breaks. Please note that balance reminders will not be sent, if your booking is not paid on time it may be cancelled. For bookings made within these time scales FULL payment will be required.

Payment Options

Resale of a Butlin&rsquo;s break:

You are not allowed to resell our breaks.&nbsp;

&nbsp;

Resale of a Butlin&rsquo;s wristband:

You are not allowed to resell our wristbands. Anyone found to be offering &nbsp; the resale of wristbands prior or during the break will lead to the booking being cancelled for both the individual involved and anyone associated to the booking, if identiﬁed whilst on resort you will be asked to leave, with no o&brvbar;er of a refund for any time missed on resort.

&nbsp;

If you need to amend your booking:

If you wish to add additional guests or upgrade your accommodation then charges will apply dependant on the break type and size of the accommodation you are in. Any other changes to your booking will incur an administration fee of &pound;20. Any change to the lead guest&rsquo;s details is treated as a cancellation and subject to cancellation charges as outlined below. Part cancellations are subject to our normal cancellation charges (see &lsquo;If you cancel your booking&rsquo;). If you have holiday insurance, you may be able to reclaim the charges.

Any changes to the booking need to be done by the lead guest before you arrive on resort. If you need to make an amendment to a booking please call our Customer Care team on 0330 100 6665.

&nbsp;

Date changes and resort transfers:

If you wish to change the date of your holiday or request a change of resort, you will be charged an amendment fee of &pound;20 per booking, subject to availability. You will also incur additional charges if the cost of your holiday rises. The new break price will be based on the price the break would have been at the original time of booking. It should be noted that we cannot change dates from one calendar year to the next.

If you wish to change your booking, please contact the Customer Care team on 0330 102 5296. Requests must be made by telephone by the lead name on the booking. Date changes are not allowed for bookings where the holiday starts in less than 70 days. Changes made within 70 days of the start of a Butlin&rsquo;s Big Weekenders break, are treated as a cancellation and subject to cancellation charges (see &lsquo;If you cancel your booking&rsquo;).

&nbsp;

If you cancel your booking:

if you have taken out Butlin&rsquo;s holiday protection please email holidayprotection@butlins.com and one of the team will come back to you.

As soon as you know that you need to &nbsp;cancel, &nbsp;call &nbsp;the Customer Care team on 0330 102 5296 (calls charged at standard national rate). Cancellation charges are calculated from the date we receive your verbal instructions to our Customer Care team.

&nbsp;

Cancellation charges:

70 days or more before you start your weekender: Deposit.

Within 70 days: Full Loss.

&nbsp;Deposit &nbsp;payments &nbsp;are &nbsp;non-refundable and non-transferable in all circumstances. Any refunds due can only be made by the original payment method. If you have not arrived by 8am on the morning after your break was due to commence, or contacted the resort to conﬁrm your arrival, we will assume that the break is cancelled and the total cost and the insurance premium will be forfeited.

Any refunds given in respect &nbsp;to &nbsp;payments &nbsp;made &nbsp;by &nbsp;credit/ debit card will be repaid to the same card. Payments made with vouchers or credit notes will not be refunded.

&nbsp;

If we change or cancel your booking:

We aim to provide all the services, facilities and entertainment as described on our website. Should it be necessary for us to make a major change to your booking, or, in exceptional circumstances, to cancel your booking, we will try to advise you as soon as possible and provide the following options:

<ul>
	<li>A replacement holiday comparable to the one booked</li>
	<li>A replacement holiday together with the difference in price between the replacement holiday and the holiday booked</li>
	<li>A full refund</li>
</ul>

In addition to the above and provided it does not arise from circumstances beyond our control, we will also pay you compensation for any provable loss.

&nbsp;

Minor alterations:

Alterations such as the withdrawal of certain amenities, facilities, activities and entertainment, may be made by Butlin&rsquo;s for reasons beyond our control.

&nbsp;

Unexpected changes &amp; closures:&nbsp;

Butlin&#39;s will endeavour to ensure that as many rides and attractions as possible are available for your enjoyment. We may however, without prior notice and without refund or compensation, change the operating hours of the resort, close or cancel any ride or attraction due to inclement weather, technical reasons or circumstances beyond our control.

&nbsp;

Limitations of liability:

Butlin&rsquo;s accepts responsibility for those arrangements that are within its control but cannot accept liability for any injury, loss or damage by you or any member of your party unless one of the following applies:

<ul>
	<li>There was wilful default by us, our employees or agents, or</li>
	<li>Death or personal injury was caused by the negligence of Butlin&rsquo;s, our employees or agents.</li>
</ul>

For all claims &nbsp;other &nbsp;than &nbsp;death &nbsp;or &nbsp;personal &nbsp;injury &nbsp;which result from the &nbsp;non-performance &nbsp;or &nbsp;improper &nbsp;performance of our contract, we will pay reasonable compensation in all circumstances. Please &nbsp;notify &nbsp;any &nbsp;shortcomings &nbsp;or &nbsp;complaints to the Guest Services team at your resort immediately so that they can be remedied. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate.

&nbsp;

Cutting your break short:

We hope you&rsquo;ll have such a great time with us that you don&rsquo;t want to leave. But if you do end up going home early, we won&rsquo;t offer you a refund.

Cancellations and Amendments to Your Booking

When you&rsquo;re looking forward to a break, it can be disappointing to have to cancel because something has happened. That&rsquo;s why we offer Butlin&rsquo;s Holiday Protection. Knowing that your break is financially protected should you fall ill or lose your job is reassuring, and Butlin&rsquo;s Holiday Protection allows cancellation due to: (i) redundancy; (ii) sickness; (iii) jury service; or (iv) death. Butlin&rsquo;s Holiday Protection is only available at the time of booking and can be booked directly with us.&nbsp;

Butlins Holiday Protection

At Butlin&rsquo;s, we&#39;re all about inclusivity. Whether you&#39;re someone with restricted mobility, a disability, or any special care requirements. We aim to ensure that our services are as accessible as reasonably possible, so it is important that we are fully appraised of any needs, requirements and conditions prior to any booking being concluded.&nbsp;

If you have any questions or concerns about accessibility or getting around our accommodations and venues, just give one of our Specialist Advisors a shout on 0330 100 9334. They&#39;re available Monday to Sunday, 9am to 6pm, and they&#39;re more than happy to help. If your circumstances change before or during your break, that&rsquo;s ok, just keep us in the loop. We&#39;re here to make sure your Butlin&rsquo;s experience is as enjoyable and as stress-free as possible.

Butlin&rsquo;s has a limited number of fully adapted accommodation units, which may be suitable for guests with disabilities. &nbsp;In order for Butlin&rsquo;s to provide you with full information of what is available on resort and to discuss your speciﬁc requirements and needs, call our Butlin&rsquo;s specially trained coordinators on 0330 100 9334.

When a booking is made, a special needs information form is sent to the guest with the holiday conﬁrmation and it is a requirement of the booking that this form is completed and returned in advance of the holiday to the resort that you are attending.

&nbsp;

The details we require are:

<ul>
	<li>The number of disabled guests and carers in your party. A ratio of one carer to one guest may be required.</li>
	<li>Advice of any special needs these guests may require</li>
	<li>The number of and sizes of wheelchairs being brought to the resort</li>
	<li>The number and sizes of hoists being brought to the resort</li>
	<li>The numbers of and width of any scooters being brought to the resort</li>
	<li>Details of any prescribed medication</li>
</ul>

We wish to ensure that we can provide the right accommodation and service, and require these details to meet your expectations.

&nbsp;

Dialysis facilities close to resorts:

For dialysis treatment while on holiday: for Bognor Regis, contact 02392 463976 (located at nearby Warner Lakeside Hayling Island); for Minehead, call 01823 424510; for Skegness, contact Beacon Medical Practice on 01754 897000.

&nbsp;

Royal National Institute for the Deaf &ndash; Type talk:

We welcome enquiries from RNID Typetalk, the national telephone relay service for the deaf, deafened, hard of hearing, deaf-blind and speech-impaired people. For further information on this service, contact by telephone 0800 7311 888, Textphone 0800 500 888,

or email: <a href="mailto:helpline@mid-typetalk.org.uk">helpline@mid-typetalk.org.uk</a>.

Website: <a href="http://www.mid-typetalk.org.uk">www.mid-typetalk.org.uk</a>

Guests with a Disability

Please treat your accommodation with care and respect. It will be inspected by our accommodation and housekeeping team at the end of your stay with us and, if your accommodation has been damaged by you or someone in your party during your stay, we will enforce our right to recover the cost of repair, maintenance, and any additional cleaning required. &nbsp;It remains the responsibility of the Lead Guest to ensure that all members of the party adhere to our terms and will remain liable for any post-break invoice due to damages.

We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, in the event of an emergency, or to carry out maintenance work or housekeeping duties. Any damage to your accommodation could result in your booking being cancelled, with no refund.

&nbsp;

Pre-authorised deposit on arrival

We reserve the right to charge you during or after your stay for any loss or damage to our property. A pre-authorisation for payment may be requested upon your arrival at resort prior to check in for &pound;100 per booking. For multi-unit bookings we will ask for a pre authorisation payment per unit of accommodation, this may be taken from additional guest cards if nominated as the &nbsp;lead &nbsp;guest &nbsp;in &nbsp;that &nbsp;accommodation. &nbsp;For &nbsp;group &nbsp;bookings of 19+, you will be asked to give us the lead accommodation guests names before your arrival on resort. This will be made via your debit or credit card. Your card will not be debited unless damages to your accommodation or that of our property are caused. The authorisation from your bank will last for up to 7 days and will impact the availability or access to the amount of funds authorised by your Bank or Building Society.

We reserve the right to enter accommodation at any time and for any reason, to ensure the safety and wellbeing of all of our guests.Butlin&rsquo;s reserves the right to require that any guest be interviewed by us, on Butlin&rsquo;s premises, to enable us to look into instances of damage or nuisance to Butlin&rsquo;s property or guests. Any person who refuses to comply, &nbsp;without &nbsp;a &nbsp;reasonable excuse, will be treated as having terminated their contract. They and their party will then be asked to leave the resort immediately &nbsp;and &nbsp;refunds will not be given. We reserve the right of entry to our resorts, and the right to refuse entry to our resorts without notice. Guests are advised not to bring electrical appliances to any resort, If they do so, they use the equipment at their own risk.

Accommodation

View all Butlin's Big Weekenders terms and conditions.

Terms and Conditions | Butlin's Big Weekenders

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